Eero mesh Wi-Fi systems provide seamless and strong internet coverage, but like any networking device, they can experience occasional issues. One common problem users face is a blinking white light on their Eero device.

A blinking white light on an Eero indicates that the device is booting up or trying to establish a connection to the network. In most cases, this light will turn solid white once the connection is established. However, if the blinking white light persists, it may indicate an issue preventing the device from properly connecting to the internet.

This guide will walk you through the possible causes and step-by-step solutions to fix the blinking white light issue. Whether it's a network issue, firmware update, or a setup problem, follow these troubleshooting steps to restore your Eero system and get your internet running smoothly again.

Step 1: Wait for Eero to Boot Up (If Recently Restarted)

If you have recently restarted or unplugged your Eero device, a blinking white light is normal while the system is booting up.

What You Should Do:

  1. Wait for 2-3 minutes to see if the light changes from blinking white to solid white or another color (blue, green, or red).
  2. If the light remains blinking white after 5 minutes, proceed to the next troubleshooting steps.

A long-lasting blinking white light means the device is stuck during startup and might need further troubleshooting.

Step 2: Check Your Internet Connection

Your Eero relies on an active internet connection from your modem. If your ISP (Internet Service Provider) is down, your Eero might not be able to establish a connection, causing the white light to blink continuously.

How to Check Your Internet Connection:

  1. Unplug your Eero and connect a laptop or PC directly to your modem using an Ethernet cable.

  2. Try accessing a website on your laptop.

    • If websites load, your modem is working, and the issue is likely with your Eero.
    • If websites don’t load, your internet connection may be down. Contact your ISP for assistance.

  3. Restart Your Modem:

    • Unplug the modem’s power cable.
    • Wait for 30-60 seconds.
    • Plug it back in and allow it to reconnect.
    • If your Eero’s blinking white light persists, move to the next step.

Step 3: Restart Your Eero Device

A simple power cycle can fix many network-related issues. Restarting your Eero refreshes its connection and may resolve the blinking white light.

How to Restart Eero:

  1. Unplug your Eero device from power.
  2. Wait for 30 seconds.
  3. Plug it back in and wait for it to boot up.
  4. Check if the light turns solid white or another stable color.

If the blinking white light persists after restarting, continue to the next step.

Step 4: Check Eero App for Updates or Alerts

Your Eero app provides real-time network diagnostics and may indicate the cause of the issue.

Steps to Check the Eero App:

  1. Open the Eero App on your smartphone.
  2. Look for any error messages or updates.
  3. Tap the "Network" section to check the status.
  4. If a firmware update is available, install it.

If the app reports a problem connecting to the internet, try reconnecting Eero to the modem:

  1. Unplug the Eero and modem from power.
  2. Wait for 30 seconds.
  3. Plug in the modem first and let it reconnect (2-3 minutes).
  4. Plug in your Eero device and check if the issue resolves.

Step 5: Check Ethernet and Power Cables

A loose or faulty Ethernet cable can prevent your Eero from establishing a connection.

How to Check Cables:

  1. Ensure the Ethernet cable is securely connected between your modem and the Eero gateway (main router).
  2. Try using a different Ethernet cable to see if the issue is cable-related.
  3. If your modem has multiple Ethernet ports, try switching ports.

Additionally, check that your Eero’s power adapter is properly connected and receiving power.

Step 6: Perform a Soft Reset on Your Eero

If your Eero is still blinking white, try a soft reset to clear network settings without erasing your custom configurations.

How to Soft Reset Eero:

  1. Find the reset button on the back of your Eero device.
  2. Press and hold the button for 7 seconds until the light flashes yellow.
  3. Release the button and wait for the device to reboot.
  4. Check if the light turns solid white.

If the blinking white light persists, proceed to a hard reset.

Step 7: Perform a Hard Reset (Factory Reset) on Eero

A hard reset erases all settings, restoring your Eero to factory defaults.

How to Hard Reset Eero:

  1. Find the reset button on the back of your Eero.
  2. Press and hold the button for 15+ seconds until the light turns red.
  3. Release the button and wait for the device to reboot.
  4. Open the Eero app and set up your network again.

If your Eero successfully reconnects after the reset, the issue was likely caused by a network configuration error.

Step 8: Contact Eero Support or ISP

If you've tried all the steps and your Eero is still blinking white, it may indicate a hardware issue or a problem with your ISP.

When to Contact Eero Support:

  • Your Eero does not respond to resets.
  • The app does not recognize the Eero device.
  • Other troubleshooting methods fail.

When to Contact Your ISP:

  • Your modem isn't getting a signal.
  • Other devices are also unable to connect.
  • You suspect an outage in your area.

You can reach Eero Support via their website, phone, or the Eero app.

Conclusion

A blinking white light on Eero typically means it is trying to establish a connection. By following these troubleshooting steps, you can quickly identify and fix the issue:

  1. Wait for Eero to boot up.
  2. Check your internet connection.
  3. Restart your Eero device.
  4. Use the Eero app for diagnostics.
  5. Check Ethernet and power cables.
  6. Perform a soft reset.
  7. Perform a factory reset (if necessary).
  8. Contact Eero support or your ISP.

By methodically troubleshooting, you can resolve most issues and get your Eero back online.