Eero routers are designed for seamless and stable internet connectivity, but sometimes they may fail to connect to WiFi due to various reasons. Whether you're setting up a new Eero or experiencing sudden disconnections, this guide will walk you through the most effective solutions to get your Eero back online.

Common Reasons Why Your Eero Won’t Connect to WiFi

Before jumping into troubleshooting, let's explore the most common causes:

  1. Internet Service Provider (ISP) Issues – Your ISP may be experiencing an outage.
  2. Modem or Router Problems – A faulty modem, incorrect setup, or outdated firmware can cause connection issues.
  3. Weak WiFi Signal – Placement of the Eero unit matters; interference can disrupt signals.
  4. Hardware Malfunctions – A damaged Ethernet cable or faulty router can impact connectivity.
  5. Software or Firmware Bugs – Outdated firmware or app glitches can interfere with network stability.
  6. Wrong Configuration Settings – Incorrect network settings or conflicting devices may prevent connection.

Step-by-Step Troubleshooting Guide

Step 1: Check Your Internet Connection

Before assuming an issue with your Eero, check if your internet is working:

  • Connect a laptop or phone directly to your modem using an Ethernet cable.
  • If the internet isn’t working, contact your ISP.
  • If the internet is working via a wired connection but not through Eero, proceed to the next steps.

Step 2: Restart Your Network Equipment

A simple restart can resolve many connection problems. Follow these steps:

  1. Unplug your modem and Eero router from the power outlet.
  2. Wait 60 seconds and plug the modem back in.
  3. After the modem fully restarts (lights are stable), plug in the Eero router.
  4. Wait for Eero to reboot and check if the connection is restored.

Step 3: Check the Eero LED Light Status

Eero devices have different light indicators that can help diagnose the issue:

  • Solid White Light – Booting up, wait for it to stabilize.
  • Blinking White Light – Connecting to the network.
  • Solid Blue Light – Eero is in setup mode, waiting for connection.
  • Blinking Blue Light – Ready for pairing with the app.
  • Solid Green Light – Everything is working correctly.
  • Blinking Red Light – No internet connection detected.

If your Eero is blinking red, follow the next steps.

Step 4: Ensure Proper Eero Placement

  • Place your Eero away from walls, metal objects, and electronics that can interfere with WiFi signals.
  • If using multiple Eero units, ensure they are within 30-40 feet of each other.

Step 5: Verify Modem Compatibility & Connection

Some modems require special settings or compatibility adjustments. Try the following:

  • If your modem has a built-in router, disable its WiFi and DHCP settings to avoid conflicts.
  • Use an Ethernet cable to connect Eero to the modem directly.
  • Restart the modem and wait a few minutes before checking the connection.

Step 6: Update the Eero App and Firmware

An outdated Eero system may cause connectivity problems. To update:

  1. Open the Eero app (available on iOS and Android).
  2. Navigate to Settings > Software Update.
  3. If an update is available, install it and restart the device.

Step 7: Reconfigure Your Eero Network

If the problem persists, resetting and setting up your Eero again may help:

  1. Open the Eero app and remove your network.
  2. Reset your Eero by holding the reset button for 15 seconds.
  3. Wait for the LED to blink blue (indicating setup mode).
  4. Follow the on-screen instructions in the Eero app to set up your network again.

Step 8: Change DNS and IP Settings

Sometimes, ISP-related DNS issues cause connection failures. You can try using Google’s public DNS:

  1. Open the Eero app > Network Settings.
  2. Change the DNS settings to:
    • Primary: 8.8.8.8
    • Secondary: 8.8.4.4
  3. Restart your Eero and modem.

Step 9: Check for ISP or Service Outages

Your ISP may be experiencing network issues. To check:

  • Visit your ISP’s website or call their customer service.
  • Use a mobile device with cellular data to search for outages in your area.

Step 10: Contact Eero Customer Support

If none of the above steps work, Eero support can provide advanced troubleshooting:

  • Visit:support eero com
  • Call: Eero customer support at their official number
  • Live Chat: Available in the Eero app

FAQs About Eero Not Connecting to WiFi

1. Why does my Eero keep disconnecting from WiFi?

This can be due to weak signals, ISP issues, or firmware bugs. Try restarting your Eero, updating the firmware, or adjusting its placement.

2. How do I reset my Eero completely?

Hold the reset button on the bottom of the Eero for 15 seconds until the light blinks yellow. Release it and wait for the light to turn blue to indicate setup mode.

3. Can I use Eero without an internet connection?

Eero requires an active internet connection to function properly. However, you can use it in offline mode for local network activities, such as printer sharing.

4. What does a blinking red light on my Eero mean?

A blinking red light means there is no internet connection. Restart your modem and Eero, and check your ISP status.

5. Why is my Eero not showing up in the app?

Make sure you are connected to the correct WiFi network and Bluetooth is enabled on your phone. If the issue persists, restart your phone and try again.

6. How do I reconnect my Eero to WiFi after a power outage?

Restart your modem, Eero router, and additional Eero nodes. If the issue persists, reset the network and set it up again.

7. Can I use Eero with another router?

Yes, but it is recommended to use Eero in bridge mode if you are connecting it to another router to avoid double NAT issues.

8. Why is my Eero stuck on a blinking white light?

A blinking white light indicates that Eero is trying to connect. Wait for a few minutes. If it remains stuck, restart your modem and Eero.

9. How do I check if my ISP is having issues?

You can:

  • Visit Downdetector or your ISP’s website.
  • Try connecting a computer directly to the modem to see if the internet is working.

10. How can I improve my Eero WiFi signal?

  • Place your Eero router in an open area.
  • Avoid interference from walls and electronics.
  • Use wired backhaul if possible for better stability.

Final Thoughts

If your Eero is not connecting to WiFi, these troubleshooting steps should help you resolve the issue quickly. Start with basic checks like restarting the modem and router, updating firmware, and verifying ISP connectivity. If all else fails, resetting your Eero network and reconfiguring it can often solve persistent problems.

Need more help? Contact Eero customer support for advanced troubleshooting! 🚀